What is the return policy?

Your satisfaction with our product is important to us, and we understand that Embr Wave is a unique type of device that may not work for everyone! If you want to return Embr Wave and are within our 30-day return window, our friendly customer care team is ready to help.

To obtain an RMA (Return Merchandise Authorization) label and return instructions, please e-mail hello@embrlabs.com within 30 days of your order’s ship date. Your refund will be issued 10-14 business days after we receive the returned unit.

To protect all of our customers and ensure we handle every return or exchange with fairness, we cannot accept a return or exchange in the following situations:

  • Products damaged by misuse, improper care, negligence, or accidents.
  • Products showing excessive wear and tear.

Holiday returns

Purchases made from November 11-December 31 may be returned through January 31 of the following year.

For more information on our full return policy, visit https://embrlabs.com/return-policy