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The Custom Mode is a feature for your Wave that allows you to personalize your session duration and wave sensation to optimize your comfort for any situation. You can enable a Custom Session from the Sessions menu in the Wave 1 mobile app.
Wave sensation
We designed the Wave based on the insight that the human body is most sensitive to rhythms of temperature change. Now you can finely adjust how each wave feels by customizing its shape, from &#x201C;Soothing&#x201D; to &#x201C;Energizing.&quot; Move the slider toward &#x201C;Soothing&#x201D; for longer, gentler waves of temperature sensation or toward &#x201C;Energizing&#x201D; if you prefer more sudden, intense spikes in temperature.
Session duration
Need a super quick burst of cooling or warming? Want to &#x201C;set it and forget it&#x201D; for an hour? Custom Mode allows you to select session durations ranging from 1 minute to 60 minutes.

The Custom Mode is a feature for your Wave that allows you to personalize your session duration and wave sensation to optimize your comfort for any situation. You can enable a Custom Session from the Sessions menu in the Wave 1 mobile app. Wave sensa

What is the Wave 1 Custom Mode?

Mobile App

Wave 1 App: Modes

Embr Wave 2 Quickstart Guide

I'm not feeling cooler/warmer. Tips to try if you think your Wave 2 isn't feeling effective.

How do I connect my Wave 2 to the app?

How do I charge Wave 2?

How do I wear my Wave 2?

How do I start warming or cooling with my Wave 2?

How do I adjust the temperature using the buttons on my Wave 2?

How do I turn off my Wave 2 or manually stop a warming or cooling session?

Is there a way to dim the lights on the Wave 2? Can I turn the lights off?

How do I check my Wave 2 battery status?

Can I disable or turn off warming or cooling entirely on my Wave 2? Can I set my Wave to Cooling Only or Warming Only?

Getting Started with Wave 2

Video: Unboxing and setting up your Wave 1 in 5 minutes

Video: How to pair Your Wave 1 in less than 30 seconds

Video: Getting started basics in 30 seconds for Wave 1

I'm not feeling any warmer/cooler! Tips for using the Wave 1

Do you have a Wave 1 online instruction manual?

Do you have a guide to the Wave 1 light bar?

How do I wear my Wave?

How do I ramp up warming/cooling on my Wave 1? How do I adjust the temperature level?

How do I restart a Wave 1 session at my last used settings?

Should I remove the plastic film around my Wave 1?

Can I disable or turn off warming or cooling entirely on my Wave 1? Can I set my Wave to Cooling Only or Warming Only?

How do I activate Extended Warming/Cooling on my Wave 1?

How to: Controlling your Wave 1 without the app

How do I turn off my Wave 1?

How do I know when to charge my Wave 1?

How do I charge Wave 1?

How do I check my Wave 1 battery status?

What is Single Press in my Wave 1?

I'm still cold! Can I make Wave 1 hotter?

Is there a way to dim the lights on the Wave 1? Can I turn the lights off?

Getting Started with Wave 1

Getting Started

Try the Wave for $0 down with nok

What if the Wave doesn't work for me? Is there a guarantee?

Is Embr Wave covered by insurance or eligible for my Flexible Spending Account (FSA)?

How do I use Affirm?

Why did my FSA card get declined?

Why am I being charged state, county, and/or city taxes on my order?

Is there a warranty?

What is Product Protection from Extend?

Do I have to purchase a product protection plan to have warranty coverage for my Wave?

What happens to my Extend Protection Plan if I return my Wave? Can I cancel my extended warranty and get a refund?

How much does the Wave cost?

Are there any discounts?

Do I have an invalid discount code?

Why is my bank not listed for Affirm?

How does Affirm work when Embr Wave is backordered?

FAQs: Third Party Orders

What is the Clyde Protection Plan for Embr?

Orders & Payment

When will my order ship?

Do you ship to the UK?

Information for customers shopping from outside of the US

Shipping & Tracking

How do I return my Wave for a refund?

How do I cancel my subscription?

Are US returns free?

How long does it take to process a refund?

Do you have a special return policy for the holidays?

I've selected a Reason for Return, but I can't click the Return button?

Can I exchange for something else?

I'm having trouble starting a return using an email address

I didn't get refunded for everything that I returned

How do refunds work with Affirm?

Why is Affirm still asking for payments after I've returned my Embr Wave?

I received the refund notification e-mail, but the refund isn't appearing on my account.

I'm getting an "Oops! You've clicked on a previously used link" error when I try to start a return.

I can't access the Returns Center to start my return!

Returns & Exchanges

Orders & Returns

What is Embr Wave?

Can Embr Wave help with menopause or hot flashes?

When should I not be using Embr Wave? What situations is Embr Wave best for?

How can my Wave have an effect on my comfort if it’s only acting on my wrist?

Does the Wave change your core body temperature?

Is Embr Wave just tricking my brain?

How does Embr Wave warm or cool your skin?

Can I wear Embr Wave some place other than my wrist (like my ankle)?

What kind of waves does Embr Wave send to my body? Is it safe?

Does Embr Wave tell time? Can it count my steps?

Are there any side effects to using Embr Wave?

Can Embr Wave burn me?

Will Embr Wave interfere with a pacemaker or other implantable medical device?

Is Embr Wave safe for use during pregnancy?

RF Exposure information

Will Embr Wave put me at risk of hyperthermia or hypothermia?

Can I use Embr Wave while working out?

Can Embr Wave go through airport security?

Do I need a plug converter to charge Embr Wave in a different country?

Embr Wave Technology

Do I need a smartphone or tablet to use the Wave 2? Do I need to download the Wave 2 app?

How big is the Wave 2? What are the dimensions?

What size wrists will the Wave 2 fit? How long are the different band options for Wave 2?

What is the expected battery life of Wave 2? How often will I need to charge my Wave 2?

Where can I find the serial number of my Embr Wave 2?

How can I clean my Embr Wave 2?

Is Wave 2 waterproof?

Does the Wave 2 contain magnets? Is Wave 2 safe to use with a pacemaker or other implantable medical devices?

Wave 2

How do I install the Comfort Case on my Embr Wave 2?

How do I change the band on my Wave 2 (Video Included)?

Do I need to buy a band for my Wave 2?

Can I use my Wave 1 wristbands with Wave 2?

Wave 2 Accessories

Product

Where can I download the Embr Wave 1 and Embr Wave 2 apps?

Do I always need to be paired to the app or have my phone nearby when I'm using my Wave?

Can I use the Embr Wave app in airplane mode or if I'm not connected to wifi?

Can I get the Embr Wave app on my Windows Tablet/Laptop?

Mobile App: General

Can I use the Wave 2 App with my Wave 1? Can I use the old app with my Wave 2?

What devices can I use the Wave 2 app on? What operating systems are compatible?

How do I delete my Wave 2 app account?

What are presets for Wave 2?

Can I connect my Wave 2 to a more than one phone or tablet?

How can I check what firmware or app version my Wave 2 is using?

How can I get the latest firmware update in the Wave 2 App?

How do I edit, rename, and save custom sessions in the Wave 2 app?

Does changing the session duration change the way the cooling or warming waveforms feel?

Can I get the same range of cooling and warming temperatures with Wave 2 that I used to get with my Wave 1? How do the temperature levels in the Wave 2 app compare to the temperature dial in the Wave 1 app?

Why am I being asked to enter my age when I create an account in the Wave 2 app?

Do I need cellular connection or wifi to use the Wave 2 app?

What sensitive data is collected when I use the Embr Wave? If I choose not to share my sensitive data, how does that impact my use of Embr Wave?

Wave 2 App

Track + Learn: How do I sync my data?

Track + Learn: How to use the calendar feature

Track + Learn: Why don’t I see any data?

Wave 2 App: Features

How do I access my Stats page in the Embr Wave 1 app? Where can I see my usage info?

How can I check what firmware or app version my Wave 1 is using?

How can I get the latest firmware update for my Wave 1?

How can I see what mode I’m using on my Wave 1?

How do I switch between modes in the Wave 1 app?

What is Mobile Control in the Wave 1 app?

I tried to update the Wave 1 app, but I keep seeing a pop-up that says "Update Required!"

The + or - button is grayed out in the Wave 1 app. What’s wrong?

What does the number in the center of the temperature dial in the Wave 1 app mean?

Why does the temperature dial of my Wave 1 app show tick marks at +6º and -10º (or some other numbers) when the device is off?

Wave 1 App

How do I access the Wave 1 Goal Tracker?

Will the data I share in the Wave 1 Goal Tracker be kept private? How might my data be used?

How often will I be reminded to check on my goals in the Wave 1 app?

Can I start using the Goal Tracker in the Wave 1 app later if I opt out at first?

How can I see my Wave 1 data? Can I export my data for sharing with others?

Can I track more than one goal in the Wave 1 app?

Wave 1 App: Features

What is the Wave 1 All Night Mode?

What is the Wave 1 Hot Flash Mode?

What is the Wave 1 Essential Mode?

What is the Wave 1 Fall Asleep Mode?

I don't see All Night Mode in my Wave 1 Modes menu (June 2020)

How can I start using the Wave 1 Hot Flash Mode?

How do I get Custom Mode for my Wave 1?

How do I get Fall Asleep Mode on my Embr Wave 1?

What's the difference between Quick Mode vs. Extended Mode on Wave 1?

What is the difference between All Night Mode and Fall Asleep Mode on the Wave 1?

I upgraded the firmware but don't see Hot Flash Mode in my Wave 1 menu

How do I get Essential Mode for my Embr Wave 1?

Can I save multiple Custom Mode settings on my Wave 1?

How do I use Fall Asleep Mode on my Wave 1?

What if I don't want to use All Night Mode for a full 8 hours on my Wave 1? Can I stop it early?

Why is the Wave 1 Essential Mode 10 minutes?

How do I edit the settings in Custom Mode on my Wave 1?

Can I use Fall Asleep Mode without the Wave 1 app?

Why do I see a “Name Your Mode” option in the Wave 1 Custom Modes menu?

Do I need the Wave 1 app to use Extended Mode?

Can I run a Wave 1 Custom Mode for longer than 60 minutes?

Does the Wave 1 Fall Asleep Mode run all night? Can I adjust the length of time for Fall Asleep Mode?

What happened to double-knock to toggle between Quick and Extended Mode on the Wave 1?

What is a wave sensation? What’s the difference between soothing and energizing waves in Custom Mode on the Wave 1?

Why do longer sessions have longer rests between waves on the Wave 1?

Does adjusting wave sensation change the number of waves you feel per session with the Wave 1?

I haven't received a reply to my question!

The metal top and sides of my Embr Wave get warm during cooling—is something wrong?

What is the Wave 1 Custom Mode?Updated 3 months ago