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If you can&apos;t find an answer to your question in the Help Center, <a href="https://support.embrlabs.com/hc/en-us/requests/new" rel="noopener" target="_blank">send us a message</a>!
A member of our Customer Support team will get back to you as soon as possible. You can also send us a message <a class="private-link uiLinkWithoutUnderline uiLinkDark" href="https://www.facebook.com/embrwave/" rel="noopener" tabindex="0" target="_blank">on Facebook</a>.

If you can't find an answer to your question in the Help Center, send us a message!. A member of our Customer Support team will get back to you as soon as possible. You can also send us a message on Facebook.

How do I get in touch with Embr Labs Customer Support?

About Us

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Embr Wave 2 Quickstart Guide

I'm not feeling cooler/warmer. Tips to try if you think your Wave 2 isn't feeling effective.

How do I connect my Wave 2 to the app?

How do I charge Wave 2?

How do I wear my Wave 2?

How do I start warming or cooling with my Wave 2?

How do I adjust the temperature using the buttons on my Wave 2?

How do I turn off my Wave 2 or manually stop a warming or cooling session?

Is there a way to dim the lights on the Wave 2? Can I turn the lights off?

How do I check my Wave 2 battery status?

Can I disable or turn off warming or cooling entirely on my Wave 2? Can I set my Wave to Cooling Only or Warming Only?

Getting Started with Wave 2

Getting Started

How do I use my FSA/HSA card at checkout?

What if the Wave doesn't work for me? Is there a guarantee?

Is Embr Wave covered by insurance or eligible for my HSA/FSA?

How do I use Affirm?

Why did my FSA card get declined?

Why am I being charged state, county, and/or city taxes on my order?

Is there a warranty?

What is Product Protection from Extend?

Do I have to purchase a product protection plan to have warranty coverage for my Wave?

What happens to my Extend Protection Plan if I return my Wave? Can I cancel my extended warranty and get a refund?

How much does the Wave cost?

Are there any discounts?

Do I have an invalid discount code?

Why is my bank not listed for Affirm?

How does Affirm work when Embr Wave is backordered?

FAQs: Third Party Orders

Orders & Payment

When will my order ship?

2024 Mother's Day Shipping Deadlines

Do you ship to the UK?

Information for customers shopping from outside of the US

Shipping & Tracking

How do I return my Wave for a refund?

How do I cancel my subscription?

Do you have a special return policy for the holidays?

Are US returns free?

Are international returns free?

How long does it take to process a refund?

I've selected a Reason for Return, but I can't click the Return button?

Can I exchange for something else?

I'm having trouble starting a return using an email address

I didn't get refunded for everything that I returned

How do refunds work with Affirm?

Why is Affirm still asking for payments after I've returned my Embr Wave?

I received the refund notification e-mail, but the refund isn't appearing on my account.

I'm getting an "Oops! You've clicked on a previously used link" error when I try to start a return.

I can't access the Returns Center to start my return!

Returns & Exchanges

Orders & Returns

What is Embr Wave?

Can Embr Wave help with menopause or hot flashes?

When should I not be using Embr Wave? What situations is Embr Wave best for?

How can my Wave have an effect on my comfort if it’s only acting on my wrist?

Does the Wave change your core body temperature?

Is Embr Wave just tricking my brain?

How does Embr Wave warm or cool your skin?

Can I wear Embr Wave some place other than my wrist (like my ankle)?

What kind of waves does Embr Wave send to my body? Is it safe?

Does Embr Wave tell time? Can it count my steps?

Are there any side effects to using Embr Wave?

Can Embr Wave burn me?

Is Embr Wave safe for use during pregnancy?

RF Exposure information

Will Embr Wave put me at risk of hyperthermia or hypothermia?

Can I use Embr Wave while working out?

Can Embr Wave go through airport security?

Do I need a plug converter to charge Embr Wave in a different country?

Embr Wave Technology

Do I need a smartphone or tablet to use the Wave 2? Do I need to download the Wave 2 app?

How big is the Wave 2? What are the dimensions?

What size wrists will the Wave 2 fit? How long are the different band options for Wave 2?

What is the expected battery life of Wave 2? How often will I need to charge my Wave 2?

Where can I find the serial number of my Embr Wave 2?

How can I clean my Embr Wave 2?

Is Wave 2 waterproof?

Wave 2

How do I install the Comfort Case on my Embr Wave 2?

How do I change the band on my Wave 2 (Video Included)?

Do I need to buy a band for my Wave 2?

Can I use my Wave 1 wristbands with Wave 2?

Wave 2 Accessories

Product

Where can I download the Embr Wave 1 and Embr Wave 2 apps?

Do I always need to be paired to the app or have my phone nearby when I'm using my Wave?

Can I use the Embr Wave app in airplane mode or if I'm not connected to wifi?

Can I get the Embr Wave app on my Windows Tablet/Laptop?

Mobile App: General

Can I use the Wave 2 App with my Wave 1? Can I use the old app with my Wave 2?

What devices can I use the Wave 2 app on? What operating systems are compatible?

How do I delete my Wave 2 app account?

What are presets for Wave 2?

Can I connect my Wave 2 to a more than one phone or tablet?

How can I check what firmware or app version my Wave 2 is using?

How can I get the latest firmware update in the Wave 2 App?

How do I edit, rename, and save custom sessions in the Wave 2 app?

Does changing the session duration change the way the cooling or warming waveforms feel?

Can I get the same range of cooling and warming temperatures with Wave 2 that I used to get with my Wave 1? How do the temperature levels in the Wave 2 app compare to the temperature dial in the Wave 1 app?

Why am I being asked to enter my age when I create an account in the Wave 2 app?

Do I need cellular connection or wifi to use the Wave 2 app?

What sensitive data is collected when I use the Embr Wave? If I choose not to share my sensitive data, how does that impact my use of Embr Wave?

Wave 2 App

Track + Learn: How do I sync my data?

Track + Learn: How to use the calendar feature

Track + Learn: Why don’t I see any data?

Wave 2 App: Features

Mobile App

I haven't received a reply to my question!

The metal top and sides of my Embr Wave get warm during cooling—is something wrong?

My cooling session feels like it’s slowing down or getting less cool?

Why isn't the temperature feeling steady?

How do I turn on Bluetooth to connect to my Wave? (Wave 1 or Wave 2)

The app won't load/is frozen!

General

Video: How to reset your Wave 2

How to send a mobile support email

I'm having trouble connecting my Wave 2 to the app

My Wave 2 won’t auto-connect when I open the app

My Wave 2 isn't charging

The light of my Wave 2 flashes red three times

My Wave 2 has a constant glowing red light

I'm trying to start a session but I see a glowing white light on my Wave 2?

Why does my Wave 2 say it's too warm to start?

Why does my Wave 2 say it's too cold to start?

My Wave 2 is too hot or too cold to charge?

Why isn’t the Wave 2 app letting me swap my warming and cooling presets?

Why can’t I adjust the Wave 2 app when I’m offline?

Video: How to reset your Wave 1 [2 minutes]

I just got the firmware update, and now my Wave 1 is going into standby (half blue/half red lights) whenever I try to use it!

Why isn't my Wave 1 battery charging?

My laptop falls asleep when I wear my Wave 1?

My Wave 1 battery life seems really short.

How can my Wave 1 be out of battery if I haven't been using it?

The green lights go out during charging / there are no green lights when I plug in my Wave 1

How do I get in touch with Embr Labs Customer Support?Updated 10 months ago