My Wave 1 isn't pairing!

Having trouble pairing your Wave to your smartphone or tablet?

First, make sure your Wave is nearby and charged. (If your Wave's battery is low, it may make it harder for your Wave to connect to your phone!)
If you have an iPhone, go to Settings > Privacy > Bluetooth on your device, and check to see that you've turned on Bluetooth for the Embr Wave app.
One common reason for pairing problems is that your Wave is already paired with another phone or tablet. If you’ve ever used the Wave app on another phone or tablet, try Step A. (If you no longer have access to your old device, skip to Step C.)
Another common reason for pairing problems is that your phone has forgotten about your Wave. Try Step B to make your app find a new Wave device.
Your phone can sometimes have trouble bonding with your Wave (after a firmware update, for example), and it might tell you “Oops! Something went wrong.” Try Step C to clear out your Bluetooth settings.
Step A. Disconnect from other phones:
1. On the phone or tablet you are not currently using, open the Embr Wave app.
2. Tap the icon for Settings.
3. Next to Device Pairing, tap UNPAIR.
4. Go back to the device you want to use and open the Embr Wave app. You should now be able to pair with your Wave!
If you’re still not able to pair, move on to Step B
Step B. Pair a new device:
1. Open the Embr Wave app.
2. Tap the icon for Settings.
3. Tap Pair New Device (below Temp Mode toward the bottom of the screen):


4. Follow the prompts on the screen to pair your Wave. Make sure you see the green light pattern before tapping Confirm.
TIP: If you’re having trouble getting the green light pattern to appear, you can try pressing and holding both sides of the light bar with your thumbs for 4-5 seconds. Let go as soon as the green light pattern starts and then tap Confirm.
If you’re still not able to pair, move on to Step C.
Step C. Clear Bluetooth settings:
1. In your phone's Settings, forget the Wave from the Bluetooth list (instructions for iOS and Android).
2. Turn your Bluetooth off and back on a few times (in your phone's Settings, not in Control Center).
3. Proceed to Step B.

Still having trouble?

  • Have you tried turning your phone off and back on again? A restart might be all it takes, because life is like that sometimes.
  • Try going through the troubleshooting steps with wifi disabled on your phone. 
  • If all that fails, you can also try resetting your Wave. You can find instructions and follow along to a short video here: Video: How to reset your Wave [2 minutes]
Can’t find your answer in our support center? Contact us directly.