Occasionally, your phone may be able to find your Embr Wave but have trouble pairing with it. In that case, you may see the following error message:
Not to worry! These simple steps should do the trick:
First, make sure your Embr Wave is nearby and charged.
1. In your phone's Settings, forget Embr Wave from the Bluetooth list (instructions for iOS and Android) and then turn your Bluetooth off and back on a few times (in your phone's settings, not in Control Center).
2. Open the Embr Wave app and tap the ⚙ icon for Settings.
3. Tap Pair New Device (below Temp Mode toward the bottom of the screen):