Oops! Something went wrong. / Found device but could not pair

Occasionally, your phone may be able to find your Embr Wave but have trouble pairing with it. In that case, you may see the following error message:

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Not to worry! These simple steps should do the trick:

First, make sure your Embr Wave is nearby and charged.

1. In your phone's Settings, forget Embr Wave from the Bluetooth list (instructions for iOS and Android).

2. Turn your Bluetooth off and on a few times (still in your phone's Settings, not in Control Center). Make sure it's back on before returning to the app!

3. Open the Embr Wave app and tap the ⚙ icon for Settings.

4. Tap Pair New Device (below Temp Mode toward the bottom of the screen):

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5. Follow the prompts on the screen to pair your Embr Wave. Make sure you see the green light pattern before tapping Confirm.
 
TIP: If you’re having trouble getting the green light pattern to appear, you can try pressing and holding both sides of the light bar with your thumbs for 4-5 seconds. Let go as soon as the green light pattern starts and then tap Confirm.
Can’t find your answer in our support center? Contact us directly.