If you've started a return at returns.embrlabs.com and haven't gotten the email with instructions within a few hours, you can try generating your return label by entering your order number and shipping zip code.
To do this, go back to returns.embrlabs.com and click the "Start with an order number" link:
(Your order number is 5 digits and can be found in your order confirmation email.)
Alternatively, you can contact us directly. We will send along the necessary instructions and shipping label to get your return started as soon as possible.
We're working on a solution to this issue and sincerely apologize for the inconvenience!