My Wave has been flashing orange/red/yellow continually for hours, and I can't do anything with it!

If your Wave's light bar is flashing red and yellow/orange continually for hours (or days), there may be a problem with the temperature sensor.

We recommend charging your Wave for 2-3 hours and then trying out a factory reset. You can read instructions and follow along to a short video here: 

If the reset doesn't work, please send us a message, and we'll be happy to help!

Can’t find your answer in our support center? Contact us directly.