We're a small team at Embr Labs, but we do our best to reply to all support inquiries within one business day. (Our regular support hours are Monday-Friday from 9-5 Eastern.)
If it's been more than one business day and you still haven't heard anything, we would first recommend checking your spam/junk folder to see if our reply might be there. If it is, please mark it as "not spam" so that you can receive any future messages we send.
If you've checked your spam folder and there's still nothing there, please let us know by clicking here.