FAQs about shopping internationally with Big Apple Buddy

Wave 1 is now available internationally thanks to a newly launched partnership with Big Apple Buddy, an online shopping service based in New York. The company helps shoppers worldwide buy from US stores that do not ship internationally.

Purchase Wave 1 on Big Apple Buddy Now


Can I buy Wave 2 or Wave accessories through Big Apple Buddy?

We currently are only shipping the Wave 1 through Big Apple Buddy. We hope to offer Wave 2 and Wave 1/Wave 2 accessories in the future! Sign up for our newsletter if you’d like to be the first to know when the Wave 2 is available in your country.

Are customs duties and import taxes already included?

Customs duties and import taxes are not included in the price when shopping on Big Apple Buddy. Any customs, taxes, or duties are the responsibility of the buyer and will not be covered or reimbursed by Embr Labs or Big Apple Buddy. We recommend researching your country's rules and regulations on imported goods before placing an order. For more information, or to get an estimate of those fees for your country, head over to Big Apple Buddy’s FAQ page.

What is the return policy for orders placed through Big Apple Buddy?

Embr Labs products are eligible for return within 30 days of shipping. To initiate a return for items purchased through Big Apple Buddy, please email [email protected]. Additional terms can be found on Big Apple Buddy’s FAQ page:

"Please note that you will be bound by the store’s return policy and you will be responsible for returning the items to the U.S. and paying for any shipping fees, customs charges and store-related charges. A US$50 service fee will also apply for each item. Please note that only the product cost will be refundable for store returns. Any ancillary fees from the original order (e.g. service fee, shipping costs, card fee) will unfortunately not be refundable.

Unfortunately, if we are unable to return the item to the store within the store's return window, we will not be able to assist with the return."

What is the warranty policy for orders placed through Big Apple Buddy?

Embr Labs products are covered by a 1-year limited warranty, as described in our Terms of Sale. If you find that you need a replacement for a damaged or defective item, please reach out to our support team to get the process started.

Can I use Embr Labs coupon codes when ordering through Big Apple Buddy?

No, coupon codes or promotions offered by Embr Labs cannot be applied to Big Apple Buddy orders.

Is the Embr Wave app available in my language?  

The Embr Wave mobile app is only available in English. 

What type of charger does the device come with? 

The Embr Wave 1 comes with a micro USB-to-USB A charging cable. It can either be connected directly to a USB port or plugged into a wall block that is specific to your country.


Visit www.bigapplebuddy.com/faq for more information about shopping through Big Apple Buddy.



Can’t find your answer in our support center? Contact us directly.