Orders & Returns

Orders

• What the Wave doesn't work for me? Is there a guarantee?
• Is Embr Wave covered by insurance or Flexible Spending Account (FSA)?
• Where can I buy a Wave? Is there some place I can see it in person?
• Can I buy Embr Wave on Amazon?
• How much does the Wave cost?
• Are there any discounts?

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Shipping & Tracking

• When will my order ship?
• What countries do you ship to?
• I'm ordering from Canada. Will I have to pay customs or duties to receive my order?
• Are expedited or international shipping charges included in my refund if I return my Embr Wave?

Returns

• How do I return my Wave?
• I never got the email with my return information!
• How long does it take to process a refund?
• I received the refund notification e-mail, but the refund isn't appearing on my account.
• How do refunds work with Affirm?
• Why is Affirm still asking for payments after I've returned my Embr Wave?

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