Wave 2 Pre-Orders

• Do you have a trade-in or recycling program for Wave 1 devices?
• When will my Wave 2 pre-order ship?
• How does pre-ordering the Wave 2 work?
• Can I still buy Wave 1?
• Can I update my shipping address for my Wave 2 pre-order?
• Can I cancel my Wave 2 pre-order?

Orders & Payment

• Can I buy Embr Wave on Amazon?
• What if the Wave doesn't work for me? Is there a guarantee?
• Is Embr Wave covered by insurance or eligible for my Flexible Spending Account (FSA)?
• Why did my FSA card get declined?
• Where can I buy a Wave? Is there some place I can see it in person?
• How do I use Affirm?

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Shipping & Tracking

• When will my order ship?
• What countries do you ship to?
• I'm ordering from Canada. Will I have to pay customs or duties to receive my order?
• Are expedited or international shipping charges included in my refund if I return my Embr Wave?

Returns & Exchanges

• How do I return my Wave for a refund?
• Are US returns free?
• Are international returns free?
• How long does it take to process a refund?
• I've selected a Reason for Return, but I can't click the Return button?
• Can I exchange for something else?

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