Orders & Returns

Orders

• Is Embr Wave covered by insurance or Flexible Spending Account (FSA)?
• How does Affirm work when Embr Wave is backordered?
• Can I buy Embr Wave on Amazon?
• How do I use Affirm?
• Why is my bank not listed for Affirm?
• Do I have an invalid discount code?

Shipping & Tracking

• When will my order ship?
• What countries do you ship to?
• Are expedited or international shipping charges included in my refund if I return my Embr Wave?

Returns

• I never got the email with my return information!
• How do I return my Embr Wave?
• Do you have a special return policy for the holidays?
• How long does it take to process a refund?
• I received the refund notification e-mail, but the refund isn't appearing on my account.
• How do refunds work with Affirm?

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