Orders & Returns
Orders & Payment
- Can I buy Embr Wave on Amazon?
- What if the Wave doesn't work for me? Is there a guarantee?
- Is Embr Wave covered by insurance or eligible for my Flexible Spending Account (FSA)?
- Where can I buy a Wave? Is there some place I can see it in person?
- How do I use Affirm?
- Why am I being charged state, county, and/or city taxes on my order?
Shipping & Tracking
- When will my order ship?
- I ordered a Silver Wave and it says "Expected to start shipping by 5/25/20"—when will I get my order?
- Do you have any expedited shipping options? Can I pay extra for faster shipping?
- What countries do you ship to?
- I'm ordering from Canada. Will I have to pay customs or duties to receive my order?
- Are expedited or international shipping charges included in my refund if I return my Embr Wave?
Returns & Exchanges
- How do I return my Wave?
- Are US returns free?
- How long does it take to process a refund?
- I've selected a Reason for Return, but I can't click the Return button?
- I'm having trouble starting a return using an email address
- I'm trying to cancel my Extend Protection Plan, but I can't select it for return