Troubleshooting
Troubleshooting
- I haven't received a reply to my question!
- Video: How to reset your Wave [2 minutes]
- The metal parts of my Wave get warm during cooling, which doesn't help when I need to feel cooler!
- My Wave has been flashing orange/red/yellow continually for hours, and I can't do anything with it!
- My cooling session feels like it’s slowing down or getting less cool?
- Why isn't the temperature feeling steady?
Mobile App Issues
- The app keeps crashing when trying to upgrade the firmware [Android devices, May 2020]
- My Wave isn't pairing!
- Oops! Something went wrong. / Found device but could not pair
- I updated the app, and now I can't access Modes or the temperature dial!
- The app keeps telling me to upgrade firmware, even after it told me the upgrade was complete
- I've paired my Wave, but it keeps telling me I'm unpaired?