General

• I haven't received a reply to my question!
• Video: How to reset your Wave [2 minutes]
• The metal parts of my Wave get warm during cooling, which doesn't help when I need to feel cooler!
• My cooling session feels like it’s slowing down or getting less cool?
• Why isn't the temperature feeling steady?
• I pressed the light bar, but it didn't return to my last used temperature level

See all 10 articles

Battery & Charging

• Why isn't my battery charging?
• My Embr Wave's battery life seems really short.
• How can my Wave be out of battery if I haven't been using it?
• The green lights go out during charging / there are no green lights when I plug in my Embr Wave.

Light Bar Issues

• My Wave has been flashing orange/red/yellow continually for hours, and I can't do anything with it!
• My Wave is frozen with purple (or pink) lights
• My Wave blinks orange, then turns half blue/half red, and I can't warm or cool
• My Wave is blinking red/orange briefly, and I can't start a cooling session.
• I pressed the light bar and it's flashing green?
• I can’t see the lights in Fall Asleep Mode / Why are the lights so dim?

Mobile App Issues

• The app keeps crashing when trying to upgrade the firmware [Android devices, May 2020]
• My Wave isn't pairing!
• Oops! Something went wrong. / Found device but could not pair (Pairing Issue)
• I updated the app, and now I can't access Modes or the temperature dial!
• The app keeps telling me to upgrade firmware, even after it told me the upgrade was complete
• I've paired my Wave, but it keeps telling me I'm unpaired?

See all 7 articles