Troubleshooting
General
- I haven't received a reply to my question!
- The metal top and sides of my Embr Wave get warm during cooling—is something wrong?
- My cooling session feels like it’s slowing down or getting less cool?
- Why isn't the temperature feeling steady?
- How do I turn on Bluetooth to connect to my Wave? (Wave 1 or Wave 2)
- The app won't load/is frozen!
Wave 2
- Video: How to reset your Wave 2
- How to send a mobile support email
- I'm having trouble connecting my Wave 2 to the app
- My Wave 2 won’t auto-connect when I open the app
- My Wave 2 isn't charging
- The light of my Wave 2 flashes red three times
Wave 1
- Video: How to reset your Wave 1 [2 minutes]
- I just got the firmware update, and now my Wave 1 is going into standby (half blue/half red lights) whenever I try to use it!
- Why isn't my Wave 1 battery charging?
- My laptop falls asleep when I wear my Wave 1?
- My Wave 1 battery life seems really short.
- How can my Wave 1 be out of battery if I haven't been using it?
Wave 1 App Issues
- My Wave 1 isn't pairing!
- Oops! Something went wrong with my Wave 1. / Found device but could not pair (Pairing Issue)
- I've paired my Wave 1, but it keeps telling me I'm unpaired?
- I updated the Embr Wave 1 app, and now I can't access Modes or the temperature dial!
- The Wave 1 app keeps telling me to upgrade firmware, even after it told me the upgrade was complete
- The Wave 1 app keeps crashing after I upgraded to the latest app version [iOS devices, December 2020]
Wave 1 Light Bar Issues
- My Wave 1 has been flashing orange/red/yellow continually for hours, and I can't do anything with it!
- My Wave 1 is frozen with purple (or pink) lights
- I can start warming or cooling for a few seconds, but then my Wave 1 shuts down / lights turn off?
- My Wave 1 blinks orange, then turns half blue/half red, and I can't warm or cool
- My Wave 1 is blinking orange briefly, and I can't start a cooling session.
- I pressed the light bar on my Wave 1 and it's flashing green?
