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<p><span class="wysiwyg-font-size-large" style="font-size: 18px;">It typically takes about 2 weeks after your return is delivered for inspection and processing before we&apos;re able to issue a refund.</span></p>
<p>You&apos;ll receive an email confirming the details of your refund as soon as it is issued.</p>
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<div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="960g8-0-0"><span data-offset-key="960g8-0-0">Our hours are Monday through Friday from 9am to 5pm Eastern.</span></div>
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It typically takes about 2 weeks after your return is delivered for inspection and processing before we're able to issue a refund. You'll receive an email confirming the details of your refund as soon as it is issued.

How long does it take to process a refund?

Orders & Returns

Returns & Exchanges

Embr Wave 2 Quickstart Guide

I'm not feeling cooler/warmer. Tips to try if you think your Wave 2 isn't feeling effective.

Can I disable or turn off warming or cooling entirely on my Wave 2? Can I set my Wave to Cooling Only or Warming Only?

Is there a way to dim the lights on the Wave 2? Can I turn the lights off?

Which wrist should I wear Embr Wave on? Does it matter?

How do I wear my Embr Wave 2?

How do I connect my Wave 2 to the app?

How do I charge Wave 2?

How do I start warming or cooling with my Wave 2?

How do I adjust the temperature using the buttons on my Wave 2?

How do I turn off my Wave 2 or manually stop a warming or cooling session?

How do I check my Wave 2 battery status?

Getting Started with Wave 2

Getting Started

Where can I buy the black Embr Wave?

What if the Wave doesn't work for me? Is there a guarantee?

Is Embr Wave covered by insurance or eligible for my HSA/FSA?

Is there a warranty?

Why did my FSA card get declined?

Why am I being charged state, county, and/or city taxes on my order?

How do I use my HSA/FSA card at checkout?

Do I have an invalid discount code?

Orders & Payment

When will my order ship?

Information for customers shopping from outside of the US

Do you ship to the UK?

Do you have any expedited shipping options? Can I pay extra for faster shipping?

Shipping & Tracking

How do I return my Wave for a refund?

How do I cancel my Embrship subscription?

Do you have a special return policy for the holidays?

Are US returns free?

I've selected a Reason for Return, but I can't click the Return button?

Can I exchange for something else?

I'm having trouble starting a return using an email address

I didn't get refunded for everything that I returned

How do refunds work with Affirm?

Why is Affirm still asking for payments after I've returned my Embr Wave?

I received the refund notification e-mail, but the refund isn't appearing on my account.

I'm getting an "Oops! You've clicked on a previously used link" error when I try to start a return.

I can't access the Returns Center to start my return!

Can I rent Embr Wave? What is the Embrship Subscription?

How do I cancel my Embrship Subscription?

Do I need a subscription if I already own Embr Wave?

What's included with the subscription?

Can I cancel anytime? Are there any contracts?

Can I get Embr Wave without a subscription?

Is this rent-to-own?

How is this different from "buy now, pay later"?

What countries is the subscription option available for?

I canceled my subscription. Why am I still being charged?

Rent Embr Wave (Embrship Subscription)

What is Embr Wave?

Can Embr Wave help with menopause or hot flashes?

When should I not be using Embr Wave? What situations is Embr Wave best for?

How can my Wave have an effect on my comfort if it’s only acting on my wrist?

Does the Wave change your core body temperature?

Is Embr Wave just tricking my brain?

How does Embr Wave warm or cool your skin?

Can I wear Embr Wave some place other than my wrist (like my ankle)?

What kind of waves does Embr Wave send to my body? Is it safe?

Does Embr Wave tell time? Can it count my steps?

Are there any side effects to using Embr Wave?

Can Embr Wave burn me?

Is Embr Wave safe for use during pregnancy?

RF Exposure information

Will Embr Wave put me at risk of hyperthermia or hypothermia?

Can I use Embr Wave while working out?

Can Embr Wave go through airport security?

Do I need a plug converter to charge Embr Wave in a different country?

Embr Wave Technology

Do I need a smartphone or tablet to use the Wave 2? Do I need to download the Wave 2 app?

How big is the Wave 2? What are the dimensions?

What size wrists will the Wave 2 fit? How long are the different band options for Wave 2?

What is the expected battery life of Wave 2? How often will I need to charge my Wave 2?

Where can I find the serial number of my Embr Wave 2?

How can I clean my Embr Wave 2?

Is Wave 2 waterproof?

Wave 2

How do I install the Comfort Case on my Embr Wave 2?

How do I change the band on my Wave 2 (Video Included)?

Do I need to buy a band for my Wave 2?

Can I use my Wave 1 wristbands with Wave 2?

Wave 2 Accessories

Product

How do I edit, rename, and save custom sessions in the Wave 2 app?

How do I reprogram the buttons on my Wave? What are Presets?

Does changing the session duration change the way the cooling or warming waveforms feel?

What is Session Scheduling?

Track + Learn: How do I sync my data?

Track + Learn: How to use the calendar feature

Why don’t I see any data in my Track & Learn?

Embr Wave 2 App Features

Where can I download the Embr Wave 2 app?

Do I always need to be paired to the app or have my phone nearby when I'm using my Wave?

What devices can I use the Wave 2 app on? What operating systems are compatible?

Do I need cellular connection or wifi to use the Wave 2 app?

Can I connect my Wave 2 to a more than one phone or tablet?

How can I check what firmware or app version my Wave 2 is using?

How can I get the latest firmware update in the Wave 2 App?

Can I use the Embr Wave app in airplane mode or if I'm not connected to wifi?

Can I use the Embr Wave 2 app on pre-2020 smartphones/tablets?

Can I get the Embr Wave app on my Windows Tablet/Laptop?

Can I download the Embr Wave 2 app from third party app stores (e.g., AltStore, APKMirror)?

About The App

How do I delete my Wave 2 app account?

Why am I being asked to enter my age when I create an account in the Wave 2 app?

What sensitive data is collected when I use the Embr Wave? If I choose not to share my sensitive data, how does that impact my use of Embr Wave?

App Accounts & Privacy

Mobile App

I haven't received a reply to my question!

The metal top and sides of my Embr Wave get warm during cooling—is something wrong?

My cooling session feels like it’s slowing down or getting less cool?

Why isn't the temperature feeling steady?

How do I turn on Bluetooth to connect to my Wave? (Wave 1 or Wave 2)

The app won't load/is frozen!

General

Video: How to reset your Wave 2

How to send a mobile support email

I'm having trouble connecting my Wave 2 to the app

My Wave 2 won’t auto-connect when I open the app

My Wave 2 isn't charging

The light of my Wave 2 flashes red three times

My Wave 2 has a constant glowing red light

I'm trying to start a session but I see a glowing white light on my Wave 2?

Why does my Wave 2 say it's too warm to start?

Why does my Wave 2 say it's too cold to start?

My Wave 2 is too hot or too cold to charge?

Why isn’t the Wave 2 app letting me swap my warming and cooling presets?

Why can’t I adjust the Wave 2 app when I’m offline?

Troubleshooting

How do I get in touch with Embr Labs Customer Support?

Can I speak to someone on the phone?

How do I unsubscribe from Embr Labs emails?

Have a press or media inquiry? Interested in reviewing Embr Wave?

Distributor or retailers interested in Embr Wave?

Interest in product and business partnership and integration opportunities?

Contact

What does Embr stand for?

Are you developing anything else? Is there a next version of the Wave?

Is it true that Embr Wave was featured in TIME's Best Inventions of 2018?

What job openings or career opportunities are available right now?

About Us

Video: How to reset your Wave 1 [2 minutes]

I just got the firmware update, and now my Wave 1 is going into standby (half blue/half red lights) whenever I try to use it!

Why isn't my Wave 1 battery charging?

My laptop falls asleep when I wear my Wave 1?

My Wave 1 battery life seems really short.

How can my Wave 1 be out of battery if I haven't been using it?

The green lights go out during charging / there are no green lights when I plug in my Wave 1

I single-pressed the light bar on my Wave 1 and all I see is a blue/red light. What happened?

I can’t see the lights in Fall Asleep Mode / Why are the lights so dim on my Wave 1?

My Wave 1 is blinking orange briefly, and I can't start a cooling session.

My Wave 1 has been flashing orange/red/yellow continually for hours, and I can't do anything with it!

My Wave 1 is frozen with purple (or pink) lights

I can start warming or cooling for a few seconds, but then my Wave 1 shuts down / lights turn off?

My Wave 1 blinks orange, then turns half blue/half red, and I can't warm or cool

I pressed the light bar on my Wave 1, but it didn't return to my last used temperature level

Do I need a smartphone or tablet to use the Wave 1? Do I need to download the Wave 1 app?

What are the dimensions of Embr Wave?

How long is the battery life for Wave 1? How often will I need to charge my Embr Wave 1?

How long will the battery last before it needs to be replaced? Is the battery replaceable?

How long does it take to process a refund?Updated 9 months ago