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Returns & Exchanges

How do I return my Wave for a refund?

If you still feel like the Wave just isn't for you, the return process is as follows:. *Holiday returns: Purchases made from November 24 - December 31 may be returned through January 31 of the following year. **Final Sale items: Items marked 'Final S

How do I cancel my Embrship subscription?

Do you have a Wave 2 Embrship subscription that you'd like to cancel?. There are a few ways you can get the process started:. Our subscription team will get in touch with next steps and return information specific to your order!

Do you have a special return policy for the holidays?

We do indeed!

Are US returns free?

Yes. We offer free returns within 60 days* of shipping for customers located in the United States, in our online Returns Center. For all of the nitty gritty details, you can view our full return policy here. Click here for more information on how to

Are international returns free?

Embr Labs does not offer free returns for international orders. For items purchased from embrlabs.com: If you are located outside of the United States and need to return an order placed on embrlabs.com, please contact us within 60 days of your order'

How long does it take to process a refund?

It typically takes about 2 weeks after your return is delivered for inspection and processing before we're able to issue a refund. You'll receive an email confirming the details of your refund as soon as it is issued.

I've selected a Reason for Return, but I can't click the Return button?

After you start a return at our online Returns Center, just click on any items from your order that you would like to send back and then select a return reason for each item. Once you've selected a reason for return, click the RETURN ITEMS bar at the

Can I exchange for something else?

Yes! There are two ways to exchange for a different item using our online Returns Center. Option 1: Select the exchange option to get the same item in a different color. Option 2: Use your Instant Refund credit to exchange for anything you like.

I'm having trouble starting a return using an email address

To do this, go back to returns.embrlabs.com or click the Returns link at the bottom of our site. Under the Start a Return button, click Start with an order number:. Enter the order number and shipping zip code. You'll be taken directly to a screen sh

I didn't get refunded for everything that I returned

If you ordered multiple items (e.g., accessories, extended warranty) but did not receive a refund for everything you returned, it's likely that you didn't select all of the items when you created your return online. Not to worry! Just send us a messa

How do refunds work with Affirm?

Returns for items purchased with Affirm are always subject to the merchant’s return policy. To start a return, visit returns.embrlabs.com within 60 days of your order's ship date. After we issue your refund, Affirm will credit your loan balance for t

Why is Affirm still asking for payments after I've returned my Embr Wave?

After we've issued your refund, Affirm takes over the process, and the full amount will show up on your loan balance within 3-45 business days. You can see your loan balance in your Affirm account.While you’re waiting for your refund, you are require

I received the refund notification e-mail, but the refund isn't appearing on my account.

Once a refund has been issued back to the original payment method, it can take up to one billing cycle to appear back on your statement. This processing time varies and will depend on your bank/credit card company; so if you have questions about spec

I'm getting an "Oops! You've clicked on a previously used link" error when I try to start a return.

You've received your email with return instructions, and the included link brings you to a page that says "Oops! You've clicked on a previously used link.". This most often occurs if you've accidentally clicked the Start a Return button on the Return

I can't access the Returns Center to start my return!

If you're seeing an error message when trying to visit our returns portal or click the Returns link from the footer of our website, please contact our support team for assistance!