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What if the Wave doesn't work for me? Is there a guarantee?Updated a year ago

We understand that temperature is very personal, and the Wave isn't going to be the right solution for every person out there. If you decide you'd like to send your Wave back for a refund, you can start a return within 60 days of your order's ship date by visiting returns.embrlabs.com.

After entering your email (or your order number and zip code), you'll receive an email with instructions on sending your Wave back and a prepaid USPS return label.* To read more about how to send your Wave for a refund, visit this page or view our full return policy here.

The Wave also comes with a 1-year limited warranty, as outlined in the Terms of Sale. This means that if your device stops working or has a defect that we're not able to troubleshoot, you may be eligible for a free replacement. We're always happy to see if we can help work through issues, so please don't hesitate to reach out if something isn't right!

 *Please note: We are not able to provide prepaid return labels or free returns for customers located outside of the United States at this time. Read more here.

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