Orders & Payment
Where can I buy the black Embr Wave?
Embrlabs.com is currently out of stock of the black Embr Wave. While we’re working with our suppliers to get more units built, we do not have a definite timeline for when they will become available on our site again. But good news! You can buy the bl
What if the Wave doesn't work for me? Is there a guarantee?
We understand that temperature is very personal, and the Wave isn't going to be the right solution for every person out there. If you decide you'd like to send your Wave back for a refund, you can start a return within 60 days of your order's ship da
Is Embr Wave covered by insurance or eligible for my HSA/FSA?
We’ve partnered with Flex to make it easier than ever to use your healthcare benefits to get the relief you need. Just select Flex as your payment option at checkout to use your HSA/FSA debit card and get Embr Wave using pre-tax dollars. Learn more a
Is there a warranty?
Yes! Embr Wave comes with a limited, one-year warranty, as described in our Terms of Sale. Not sure if you qualify for a warranty repair or replacement? E-mail us, and we'll help you figure it out!
Why did my FSA card get declined?
Here are some common reasons for why your FSA card was declined:. - You may have passed your FSA plan deadline. - There may not be enough FSA funds remaining in your account. - The total amount exceeds your available FSA balance. - Your FSA card coul
Why am I being charged state, county, and/or city taxes on my order?
Following a June 2018 Supreme Court ruling (South Dakota v Wayfair, Inc.), we're required by law to charge local taxes (state, county, and city) in states where we sell above a certain dollar amount each year. Our payment system automatically determi
How do I use my HSA/FSA card at checkout?
Trying to check out with your FSA or HSA card? Just select Flex at checkout. When you get to the check out page, you will see this page first:. You will need to enter all of your contact and shipping information, to then get to the Payment page, wher
Do I have an invalid discount code?
If the discount code you entered isn't working, here are some reasons why it might not be going through: