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Orders & Payment

What if the Wave doesn't work for me? Is there a guarantee?

We understand that temperature is very personal, and the Wave isn't going to be the right solution for every person out there. If you decide you'd like to send your Wave back for a refund, you can start a return within 60 days of your order's ship da

Is Embr Wave covered by insurance or eligible for my HSA/FSA?

The following products have been approved for Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) in the Category: Health Supports, Sub-Category: Hot/Cold Therapy. To purchase, place your order with a regular credit/debit card and subm

How do I use Affirm?

Learn how to make payments as low as $25 a month with Affirm! Read more from Affirm's FAQ here.

Why did my FSA card get declined?

Here are some common reasons for why your FSA card was declined:. - You may have passed your FSA plan deadline. - There may not be enough FSA funds remaining in your account. - The total amount exceeds your available FSA balance. - Your FSA card coul

Why am I being charged state, county, and/or city taxes on my order?

Following a June 2018 Supreme Court ruling (South Dakota v Wayfair, Inc.), we're required by law to charge local taxes (state, county, and city) in states where we sell above a certain dollar amount each year. Our payment system automatically determi

Is there a warranty?

Yes! Embr Wave comes with a limited, one-year warranty, as described in our Terms of Sale.   Not sure if you qualify for a warranty repair or replacement? E-mail us, and we'll help you figure it out!

What is Product Protection from Extend?

February 2023 Update: Embr Labs has made the move to Clyde for product protection plans! Don't worry though: if you've already purchased Product Protection from Extend, nothing will change for you. The terms of your coverage will remain unchanged, an

Do I have to purchase a product protection plan to have warranty coverage for my Wave?

Nope. Every Wave Bracelet comes with a 1-year limited warranty as described in our Terms of Sale. This means that if your device stops working or has a defect that we're not able to troubleshoot within one year of shipping, you may be eligible for a

What happens to my Extend Protection Plan if I return my Wave? Can I cancel my extended warranty and get a refund?

You can cancel your Extend Protection Plan for a full refund within 60 days of purchase (whether you return your Wave or not). After 60 days, your refund will be prorated. To cancel your plan, start a return at returns.embrlabs.com and select a retur

How much does the Wave cost?

The Embr Wave 2 is priced at $349. If we're running any sitewide sales, you'll be able to see the discounted prices on our homepage and on the product page before making a purchase. We work hard to make a premium-quality product that helps thermally

Are there any discounts?

If we're running a sitewide sale, you'll be able to see details in the top banner of our website. (We won't be subtle about it — you'll definitely know!). If we're not currently running a sale, the best way to find out about upcoming promotions or to

Do I have an invalid discount code?

If the discount code you entered isn't working, here are some reasons why it might not be going through:.

Why is my bank not listed for Affirm?

Although Affirm is continually adding support for additional banks, they aren’t able to connect to every bank at the present time. We apologize for the inconvenience. If you’re unable to connect your bank, you’ll need to complete your purchase with a

How does Affirm work when Embr Wave is backordered?

Due to platform limitations with Shopify, the Affirm payment plan is the same during backordered periods. The payments will start 30 days after your order date, not 30 days after the ship date.

FAQs: Third Party Orders

Embr Labs has partnered with some new brands that we are loving right now! Here are some frequently asked questions:. How will I know that my order was processed?. You will receive a separate email with your order information from the brand! It will