Why can’t I adjust the Wave 2 app when I’m offline?

Much like other apps on your phone, certain app features and functions require an internet connection! If you don’t have wifi or cellular coverage, you won’t be able to do things like:

  • start a session from the app
  • adjust the temperature level in the app
  • change your preset sessions

(You can still start or stop sessions and adjust your temperature level while offline by using the buttons on your Wave!)

If you are offline, you’ll see a notification in the app, as shown below:


If you are seeing this message and you aren't sure why, check your wifi or cellular connection in your phone's settings and make sure you aren't on airplane mode!

Can’t find your answer in our support center? Contact us directly.