Returns for items purchased with Affirm are always subject to the merchant’s return policy. To start a return, visit returns.embrlabs.com within 60 days of your order's ship date.
After we issue your refund, Affirm will credit your loan balance for the amount of the refund within 3–45 business days. You can see your loan balance in your Affirm account.
While you’re waiting for your refund, you are required to make any monthly payments that are due, per the terms of your original loan agreement. Affirm will refund any payments you make while they complete the processing.
Unfortunately, we are not able to control how quickly your refund will be processed by Affirm. You can read more about how refunds work on Affirm's website here. To contact Affirm with questions about billing, click here.