Are international returns free?

Embr Labs does not offer free returns for international orders.

For items purchased from embrlabs.com: If you are located outside of the United States and need to return an order placed on embrlabs.com, please contact us within 30 days of your order's ship date for instructions on how to ship the item(s) back for a refund. Please note that international shipping charges (as well as any taxes, duties, or fees you may have paid to receive your package) are not refundable. For more information, read our full return policy here.

For items purchased through Big Apple Buddy: To initiate a return for items purchased through Big Apple Buddy, please email [email protected]. Additional terms can be found on Big Apple Buddy’s FAQ page:

"Please note that you will be bound by the store’s return policy and you will be responsible for returning the items to the U.S. and paying for any shipping fees, customs charges and store-related charges. A US$50 service fee will also apply for each item. Please note that only the product cost will be refundable for store returns. Any ancillary fees from the original order (e.g. service fee, shipping costs, card fee) will unfortunately not be refundable.

Unfortunately, if we are unable to return the item to the store within the store's return window, we will not be able to assist with the return."

Can’t find your answer in our support center? Contact us directly.