Can I exchange for something else?

Yes! There are two ways to exchange for a different item using our online Returns Center.

Option 1: Select the exchange option to get the same item in a different color

  1. Visit returns.embrlabs.com to start a return, using either your purchase email or your order number and zip code.
  2. Select the item in your order that you'd like to exchange.
  3. Choose "Other" as the reason for return.
  4. Select Exchange, and choose the item you'd like to exchange for.
  5. Your new order will ship right away, before you send anything back.
  6. Ship your return back using the provided USPS return shipping label within 30 days. (Note: If you do not send back your original item within 30 days of the exchange, you will be billed by Returnly for the purchase amount.)

 

Option 2: Use your Instant Refund credit to exchange for anything you like 

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  1. Visit returns.embrlabs.com.
  2. When you download your prepaid return shipping label, you'll see a voucher code for an "Instant Refund." Copy the code and click the Buy Now link to be directed back to the Shop page.
  3. Add the item(s) you wish to exchange for to your cart.
  4. Enter your Instant Refund code in the Discount Code box in checkout, and click Apply to see the updated price in your cart. 
  5. Place the order. Your new order will ship right away, before you send anything back.
  6. Ship your return back using the provided USPS return shipping label within 30 days.
    1. Any unused balance from your Instant Refund voucher will be refunded to the original payment method within about 2 weeks after your return is delivered.
    2. If you have used your Instant Refund voucher but have not shipped your return back within 30 days, you will be billed by Returnly for the amount of the credit that was used.
Can’t find your answer in our support center? Contact us directly.