Can I exchange for something else?

Yes! If you want to exchange instead of receiving a refund, we now offer "Instant Refund" service from Returnly.

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  1. Visit returns.embrlabs.com (or click the Returns link in the footer of our website).
  2. When you download your prepaid return shipping label, you'll see a voucher code for an "Instant Refund." Copy the code and click the Buy Now link to be directed back to the Shop page.
  3. Add the item(s) you wish to exchange for to your cart.
  4. Enter your Instant Refund code in the Discount Code box in checkout, and click Apply to see the updated price in your cart. 
  5. Place the order. Your new order will ship right away, before you send anything back.
  6. Ship your return back using the provided USPS return shipping label within 30 days.
    1. Any unused balance from your Instant Refund voucher will be refunded to the original payment method within about 2 weeks after your return is delivered.
    2. If you have used your Instant Refund voucher but have not shipped your return back within 30 days, you will be billed by Returnly for the amount of the credit that was used.
Can’t find your answer in our support center? Contact us directly.