I'm trying to start a session but I see a glowing white light on my Wave 2?Updated 10 months ago

If you're trying to start warming or cooling with your Wave 2 and you see a glowing white light instead of an orange light (for warming) or a blue light (for cooling), there are a couple of things to check:

If the glowing white light turns itself off after ~5 seconds, your Wave might be too cold or too warm to start.

• You can confirm this by opening up the Wave 2 app. If your Wave is too cold or too warm to start, you'll see that message on the screen when you try to start a session (using either the buttons on your Wave or by tapping a session in the app). 
• Both of these states are temporary, and you should be able to start using your Wave soon!
  • Too cold to start: It's easy for your Wave to get "too cold" if it's been sitting somewhere not on your skin when the temps are a little on the chillier side. All you have to do is wear it against your skin, and it should get warm enough to use in seconds.
  • Too warm to start: Your Wave can get too hot if it's been sitting in the sun or if you've been using it extensively for cooling in hotter conditions. Remove your Wave and try to let it rest some place cooler for a few minutes before trying again.

If the glowing white light continues for 2 minutes, your Wave has gone into discoverable mode.

• If you're trying to start a session using the buttons on your Wave and you accidentally hold down the dotted button for 5-6 seconds, you'll see a glowing white light. This means your Wave is making itself visible to set up a Bluetooth connection with your device.
• You'll have to wait until the light goes out on its own (which takes about 2 minutes) before you can use your Wave.
• To avoid this, when starting a session using the buttons on your Wave, make sure you're not holding down the buttons. Instead, press either button once to wake your Wave up, then press the dotted button once to cool (or start your dotted button preset) or the blank button to warm (or start your blank button preset).