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I haven't received a reply to my question!

We're a small team at Embr Labs, but we do our best to reply to all emails within one business day. (Our regular support hours are Monday-Friday from 9-5 Eastern.). If it's been more than one business day and you still haven't heard anything, we woul

The metal top and sides of my Embr Wave get warm during cooling—is something wrong?

It's normal for the metal top and sides of your Embr Wave to gradually become warm as you use it for cooling. This is because your Wave works a bit like a tiny air conditioning unit. In order to cool your skin on one side, it needs to shed heat on th

My cooling session feels like it’s slowing down or getting less cool?

If your Embr Wave has been cooling for a while, it might slow down a bit so the device doesn’t overheat while it’s trying siphon heat away from your body. To prevent your Embr Wave from overheating, make sure that the top of the device is exposed and

Why isn't the temperature feeling steady?

Embr Wave creates cooling or warming sensations that are designed to come in waves. The reason we warm and cool in waves is because the human body responds most significantly to changes in temperature. If the temperature were steady, you would quickl

How do I turn on Bluetooth to connect to my Wave? (Wave 1 or Wave 2)

A Bluetooth connection is required to allow your smartphone and Wave to talk to each other. If they’re not connected, you won’t be able to use the app to do things like adjust your temperature level or choose a session. Here’s how to turn on Bluetoot

The app won't load/is frozen!

Try force quitting the Embr Wave 1 or Embr Wave 2 app. Here's how to do it on iOS and Android. If that doesn't do the trick, try deleting and re-downloading the app!