Orders placed before noon/12PM Eastern on business days (Monday-Friday) will typically ship out same day. Our warehouses ship orders Monday through Friday. (So, if you place an order after 12:00 PM Eastern on Friday, for example, it will leave our wa

<p><strong>Orders placed before noon/12PM Eastern on business days (Monday-Friday)</strong> will typically ship out same day. Our warehouses ship orders Monday through Friday. (So, if you place an order after 12:00 PM Eastern on Friday, for example, it will leave our warehouse the following Monday.)</p>
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<strong>Delivery time</strong> once an order is fulfilled varies depending on the destination. For orders within the US, <a href="https://www.usps.com/ship/first-class-mail.htm" rel="noopener noreferrer" target="_blank">estimated delivery for USPS First Class Mail</a> is currently 3-5 business days after the date of shipping. You can on the latest from USPS and UPS here:</div>
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<p class="wysiwyg-indent1"><a href="https://about.usps.com/newsroom/service-alerts/" rel="noopener noreferrer" target="_blank">USPS Service Alerts</a></p>
<p class="wysiwyg-indent1"><a href="https://www.ups.com/us/en/service-alerts.page" rel="noopener noreferrer" target="_blank">UPS Service Alerts</a></p>
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<div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr">Note: <strong>Expedited delivery times start after an order leaves our warehouse</strong>. While we&apos;ll always make every effort to ship your order as soon as possible, we may not be able to guarantee same-day shipping during periods of high volume.&#xA0;</div>
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<span class="wysiwyg-color-blue110" style="color: #0000cc;"><strong>COVID-19 Update: </strong>All US shipping carriers are continuing to report delivery delays due to extremely high shipping volumes and complications related to the ongoing pandemic.</span><span class="wysiwyg-color-blue110" style="color: #0000cc;">&#xA0;Carriers and fulfillment centers may also need to prioritize essential items first over non-essential items.</span>
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<div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr">Please don&#x2019;t hesitate to <a href="https://support.embrlabs.com/hc/en-us/requests/new" rel="noopener noreferrer" target="_blank">send us a message</a> if you have any questions or concerns about your order&apos;s arrival!</div>
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When will my order ship?

Orders placed through the Embr Labs website are currently shipping to the United States, Canada, UK, EU, and AUS. Free shipping is available for orders over $150. UK customers can also purchase the Embr Wave 2 from Boots.com, No7 Beauty, or Currys. O

<div class="compose-insert-tools-target compose-insert-tools-element-attached-top compose-insert-tools-element-attached-right compose-insert-tools-target-attached-top compose-insert-tools-target-attached-left" data-block="true" data-editor="6vftb" data-offset-key="180n8-0-0"><div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="180n8-0-0">Orders placed through the Embr Labs website are currently shipping to the United States, Canada, UK, EU, and AUS. Free shipping is available for orders over&#xA0;$150.</div><div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="180n8-0-0">&#xA0;</div><div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="180n8-0-0"><strong>UK customers</strong> can also purchase the Embr Wave 2 from <strong><span class="wysiwyg-underline"><u><a href="https://www.boots.com/no7-menopause-skincare-cooling-bracelet-10318815" rel="noopener noreferrer" target="_blank">Boots.com</a></u></span></strong>, <span class="wysiwyg-underline"><a href="https://www.no7beauty.co.uk/embr-wave-2/13901870.html" rel="noopener noreferrer" target="_blank"><strong><u>No7 Beauty</u></strong></a></span>, or <u><a href="https://www.currys.co.uk/products/embr-labs-wave-2-smart-cooling-and-warming-wristband-black-gold-44-mm-10291734.html" target="_blank" rel="noopener noreferrer"><strong>Currys</strong></a></u>.</div><div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="180n8-0-0">&#xA0;</div><div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="180n8-0-0">One option you may consider if you&apos;re not located in any of the locations mentioned, is purchasing Embr Wave using a US-based parcel forwarding service. You can read about some options <a href="https://www.parcelforward.net/" rel="noopener noreferrer" target="_blank">here</a>.</div></div><div data-block="true" data-editor="6vftb" data-offset-key="b99hd-0-0">&#xA0;</div>

Information for customers shopping from outside of the US

Customers in the United Kingdom can now purchase Embr Wave at Embrlabs.com or through Boots or No7 Beauty! Order online and have Embr Wave shipped to you, or pick up your order in person from one of 2,200 Boots locations. Click the links below to sho

<p>Customers in the United Kingdom can now purchase Embr Wave at <a href="https://embrlabs.com/"><strong>Embrlabs.com</strong></a> or through Boots or No7 Beauty! Order online and have Embr Wave shipped to you, or pick up your order in person from one of 2,200 Boots locations. Click the links below to shop:</p><p><strong><a href="https://www.boots.com/no7-menopause-skincare-cooling-bracelet-10318815" rel="noopener noreferrer" target="_blank">Buy Embr Wave at Boots.com</a></strong>: Free shipping or pick up from one of 2,200 Boots stores</p><p><strong><a href="https://www.no7beauty.co.uk/embr-wave-2/13901870.html" rel="noopener noreferrer" target="_blank">Buy Embr Wave at No7 Beauty</a></strong>: Free next day shipping</p><p><a href="https://www.currys.co.uk/products/embr-labs-wave-2-smart-cooling-and-warming-wristband-black-gold-44-mm-10291734.html" target="_blank" rel="noopener noreferrer"><strong>Buy Embr Wave at Currys</strong></a></p>

Do you ship to the UK?

In addition to free US shipping via USPS Priority Mail, you can select from expedited 1- and 2-day options at checkout. Please note that even with expedited shipping, your order may take 1-3 business days to process before it leaves our warehouse. Se

<p>In addition to free US shipping via USPS Priority Mail, you can select from expedited 1- and 2-day options at checkout.&#xA0;</p><p><strong>Please note that even with expedited shipping, your order may take 1-3 business days to process before it leaves our warehouse.</strong> See <a href="/hc/en-us/articles/360047353973" rel="noopener" target="_parent">When will my order ship?</a> for up-to-date information on order processing times.</p>

Do you have any expedited shipping options? Can I pay extra for faster shipping?

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Embr Labs

Shipping & Tracking

Orders & Returns

Embr Wave 2 Quickstart Guide

I'm not feeling cooler/warmer. Tips to try if you think your Wave 2 isn't feeling effective.

Can I disable or turn off warming or cooling entirely on my Wave 2? Can I set my Wave to Cooling Only or Warming Only?

Is there a way to dim the lights on the Wave 2? Can I turn the lights off?

Which wrist should I wear Embr Wave on? Does it matter?

How do I wear my Embr Wave 2?

How do I connect my Wave 2 to the app?

How do I charge Wave 2?

How do I start warming or cooling with my Wave 2?

How do I adjust the temperature using the buttons on my Wave 2?

How do I turn off my Wave 2 or manually stop a warming or cooling session?

How do I check my Wave 2 battery status?

Getting Started with Wave 2

Getting Started

What if the Wave doesn't work for me? Is there a guarantee?

Is Embr Wave covered by insurance or eligible for my HSA/FSA?

How do I use Affirm?

Why did my FSA card get declined?

Why am I being charged state, county, and/or city taxes on my order?

Is there a warranty?

What is Product Protection from Extend?

Do I have to purchase a product protection plan to have warranty coverage for my Wave?

What happens to my Extend Protection Plan if I return my Wave? Can I cancel my extended warranty and get a refund?

Are there any discounts?

Do I have an invalid discount code?

Why is my bank not listed for Affirm?

How does Affirm work when Embr Wave is backordered?

FAQs: Third Party Orders

How do I use my FSA/HSA card at checkout?

Orders & Payment

How do I return my Wave for a refund?

How do I cancel my Embrship subscription?

Do you have a special return policy for the holidays?

Are US returns free?

How long does it take to process a refund?

I've selected a Reason for Return, but I can't click the Return button?

Can I exchange for something else?

I'm having trouble starting a return using an email address

I didn't get refunded for everything that I returned

How do refunds work with Affirm?

Why is Affirm still asking for payments after I've returned my Embr Wave?

I received the refund notification e-mail, but the refund isn't appearing on my account.

I'm getting an "Oops! You've clicked on a previously used link" error when I try to start a return.

I can't access the Returns Center to start my return!

Returns & Exchanges

Can I rent Embr Wave? What is the Embrship Subscription?

How do I cancel my Embrship Subscription?

Do I need a subscription if I already own Embr Wave?

What's included with the subscription?

Can I cancel anytime? Are there any contracts?

Can I get Embr Wave without a subscription?

Is this rent-to-own?

How is this different from "buy now, pay later"?

What countries is the subscription option available for?

I canceled my subscription. Why am I still being charged?

Rent Embr Wave (Embrship Subscription)

What is Embr Rewards?

How do I join the Embr Rewards program?

What is Embr Rewards+?

How do I start earning rewards?

How do I redeem my points?

How do referrals work in this program?

Can I transfer points to someone else?

How do I check my points balance?

Do points expire?

Can I participate if I live outside the United States?

Can I use my points in conjunction with other promotions or discounts?

Can I redeem points for cash?

Why am I being charged shipping for a Rewards product?

Why aren’t points showing up in my balance?

Rewards & Referrals

What is Embr Wave?

Can Embr Wave help with menopause or hot flashes?

When should I not be using Embr Wave? What situations is Embr Wave best for?

How can my Wave have an effect on my comfort if it’s only acting on my wrist?

Does the Wave change your core body temperature?

Is Embr Wave just tricking my brain?

How does Embr Wave warm or cool your skin?

Can I wear Embr Wave some place other than my wrist (like my ankle)?

What kind of waves does Embr Wave send to my body? Is it safe?

Does Embr Wave tell time? Can it count my steps?

Are there any side effects to using Embr Wave?

Can Embr Wave burn me?

Is Embr Wave safe for use during pregnancy?

RF Exposure information

Will Embr Wave put me at risk of hyperthermia or hypothermia?

Can I use Embr Wave while working out?

Can Embr Wave go through airport security?

Do I need a plug converter to charge Embr Wave in a different country?

Embr Wave Technology

Do I need a smartphone or tablet to use the Wave 2? Do I need to download the Wave 2 app?

How big is the Wave 2? What are the dimensions?

What size wrists will the Wave 2 fit? How long are the different band options for Wave 2?

What is the expected battery life of Wave 2? How often will I need to charge my Wave 2?

Where can I find the serial number of my Embr Wave 2?

How can I clean my Embr Wave 2?

Is Wave 2 waterproof?

Wave 2

How do I install the Comfort Case on my Embr Wave 2?

How do I change the band on my Wave 2 (Video Included)?

Do I need to buy a band for my Wave 2?

Can I use my Wave 1 wristbands with Wave 2?

Wave 2 Accessories

Product

How do I edit, rename, and save custom sessions in the Wave 2 app?

How do I reprogram the buttons on my Wave? What are Presets?

Does changing the session duration change the way the cooling or warming waveforms feel?

What is Session Scheduling?

Track + Learn: How do I sync my data?

Track + Learn: How to use the calendar feature

Why don’t I see any data in my Track & Learn?

Embr Wave 2 App Features

Where can I download the Embr Wave 2 app?

Do I always need to be paired to the app or have my phone nearby when I'm using my Wave?

What devices can I use the Wave 2 app on? What operating systems are compatible?

Do I need cellular connection or wifi to use the Wave 2 app?

Can I connect my Wave 2 to a more than one phone or tablet?

How can I check what firmware or app version my Wave 2 is using?

How can I get the latest firmware update in the Wave 2 App?

Can I use the Embr Wave 2 app on pre-2020 smartphones/tablets?

Can I use the Embr Wave app in airplane mode or if I'm not connected to wifi?

Can I get the Embr Wave app on my Windows Tablet/Laptop?

About The App

How do I delete my Wave 2 app account?

Why am I being asked to enter my age when I create an account in the Wave 2 app?

What sensitive data is collected when I use the Embr Wave? If I choose not to share my sensitive data, how does that impact my use of Embr Wave?

App Accounts & Privacy

Mobile App

I haven't received a reply to my question!

The metal top and sides of my Embr Wave get warm during cooling—is something wrong?

My cooling session feels like it’s slowing down or getting less cool?

Why isn't the temperature feeling steady?

How do I turn on Bluetooth to connect to my Wave? (Wave 1 or Wave 2)

The app won't load/is frozen!

General

Video: How to reset your Wave 2

How to send a mobile support email

I'm having trouble connecting my Wave 2 to the app

My Wave 2 won’t auto-connect when I open the app

My Wave 2 isn't charging

The light of my Wave 2 flashes red three times

My Wave 2 has a constant glowing red light

I'm trying to start a session but I see a glowing white light on my Wave 2?

Why does my Wave 2 say it's too warm to start?

Why does my Wave 2 say it's too cold to start?

My Wave 2 is too hot or too cold to charge?

Why isn’t the Wave 2 app letting me swap my warming and cooling presets?

Why can’t I adjust the Wave 2 app when I’m offline?

Video: How to reset your Wave 1 [2 minutes]

I just got the firmware update, and now my Wave 1 is going into standby (half blue/half red lights) whenever I try to use it!

Why isn't my Wave 1 battery charging?

My laptop falls asleep when I wear my Wave 1?

My Wave 1 battery life seems really short.

How can my Wave 1 be out of battery if I haven't been using it?

The green lights go out during charging / there are no green lights when I plug in my Wave 1