If you still feel like the Wave just isn't for you, the return process is as follows:
- Start your return at returns.embrlabs.com within 30 days* of your order's ship date.
- Click on the item(s) you wish to return** and choose a return reason for each item.
- Then, click the black COMPLETE RETURN button at the bottom of the screen to receive a refund estimate and download a prepaid USPS shipping label.
- Use prepaid USPS label to send us your Wave with its original packaging, manuals, and accessories. [Note: Shipping labels not used within 15 days will be voided by USPS, and your return authorization may be invalidated or subject to additional restocking fees of up to 50% as a result.]
- Once we receive this shipment from you, we'll inspect it to make sure the product is in good condition and that all accessories are included; and then we'll issue a full refund, less the cost of return shipping, back to your original payment method. This process typically takes about 2 weeks from the date your return is delivered. If the return is damaged or missing any manuals and accessories, we reserve the right to take a 15% restocking fee.
*Holiday returns: Purchases made from November 13 - December 31 may be returned through January 31 of the following year.
**Final Sale items: Items marked 'Final Sale' are not eligible for return or exchange for any reason. Repairs or replacements may be provided per the terms of the 1-year limited warranty, as described in the Terms of Sale.