Troubleshooting
Video: How to reset your Wave 1 [2 minutes]
Having problems with your Wave, and none of the troubleshooting steps seem to work? One thing you can try is doing a factory reset of your Wave. This 2-minute video shows you how. (Note: This video shows an older version of the app. While the app loo
I just got the firmware update, and now my Wave 1 is going into standby (half blue/half red lights) whenever I try to use it!
If you're trying to start a warming or cooling session on your Wave and find that the session stops prematurely and returns to standby (half blue/half red lights), you can now download a fix for this in the App Store! [Note: If you are experiencing t
Why isn't my Wave 1 battery charging?
Initial steps you can take if your Embr Wave doesn't seem to be charging.
My laptop falls asleep when I wear my Wave 1?
Placing a device that contains a magnet under your laptop or on its palm rest might cause your laptop to sleep!. Just avoid letting the magnet on your Wave 1 rest on any sensitive areas and your computer should continue operating normally. You can al
My Wave 1 battery life seems really short.
Here are some steps you can take if you feel like your Embr Wave's battery life is unusually short. If these factors don't affect what you're seeing with your battery, the next thing to try would be to reset your Wave. You can find instructions and f
How can my Wave 1 be out of battery if I haven't been using it?
Great question!. Your Wave's battery will continue to drain—very slowly—even when it's turned off, much like any rechargeable device. This is because there are electronics that use a small amount of energy (to monitor temperature data, wait for butto
The green lights go out during charging / there are no green lights when I plug in my Wave 1
In some cases, the green charging lights may go off (or fail to come on) even though your Embr Wave is charging properly! This may be due to a communication error between the indicator lights and USB port you are using. We released a fix for this i
I single-pressed the light bar on my Wave 1 and all I see is a blue/red light. What happened?
If your light bar is half blue and half red, that means your Embr Wave is in standby mode and is ready to start warming or cooling!. To re-activate your last used session with Single Press, simply click once on the red or blue side of the light bar,
I can’t see the lights in Fall Asleep Mode / Why are the lights so dim on my Wave 1?
We dimmed the lights in Fall Asleep Mode to help you fall asleep more easily! When you initiate a session or adjust the temperature in Fall Asleep Mode, the lights will appear (dimly) for a few seconds before fading to black. If you’d like the lights
My Wave 1 is blinking orange briefly, and I can't start a cooling session.
[Note: This troubleshooting article is for you if your light bar briefly flashes orange and then returns to standby (half blue/half red). If the light continues to flash red/orange or red/yellow for hours, no matter what you do, please click here.].
My Wave 1 has been flashing orange/red/yellow continually for hours, and I can't do anything with it!
If your Wave's light bar is flashing red and yellow/orange continually for hours (or days), there may be a problem with the temperature sensor. We recommend charging your Wave for 2-3 hours and then trying out a factory reset. You can read instructio
My Wave 1 is frozen with purple (or pink) lights
If the purple light turns off, you're all set! You can go back to using your Wave. If the purple light does not turn off or if you see flashing lights:. If that still doesn't work, never fear! There are two more things you can try:. Delete and reinst
I can start warming or cooling for a few seconds, but then my Wave 1 shuts down / lights turn off?
Your Wave may still be operating even if the lights have turned off—you might just be in between waves. Because the Wave delivers warming or cooling pulses in a wave pattern, it's normal for you to feel an initial warm or cool sensation and then feel
My Wave 1 blinks orange, then turns half blue/half red, and I can't warm or cool
If you try to start a warming or cooling session and your light bar briefly blinks orange before returning to the standby (half blue/half red lights), there are a few things to check:. After checking all of these things, if you still aren't able to s
I pressed the light bar on my Wave 1, but it didn't return to my last used temperature level
Accidentally pressing and holding the light bar for a bit too long will sometimes result in your Wave resetting and returning to the weakest default temperature level. To use Single Press to return to your last used settings, instead of pressing and